Shipping and Returns

SHIPPING METHODS

Shipping options will be updated during checkout

UK Delivery: 

Express Courier – 1 to 3 days: £5.95 (Price may vary depending on size and weight)

Standard – 2 to 5 days: £3.95 (Price may vary depending on size and weight)

Free – Spend over £100 to quality for free Standard UK delivery.

EU Delivery:

Standard – 7-days : €17.00  (Price may vary depending on size and weight) 

Non EU member countries could be subject to import duties. This figure can vary depending on the value of the parcel, so please check with your country’s Customs Authority for more information.

For orders over €500.00, please contact us directly at info@markjoseph.co.uk to arrange a larger shipment. 

US Delivery:

Standard  Global  7-10 days : $33.00  (Price may vary depending on size and weight) 

For orders over $500.00, please contact us directly at info@markjoseph.co.uk to arrange a larger shipment. 

US orders could be subject to import tax. This figure can vary depending on the value of the parcel, so please check with the US Customs and Border Protection Department.

If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

Working days are Monday – Friday – please note our warehouse is closed during UK public holidays.

Please expect delivery delays during our sale and peak periods.

RETURNS

We want you to be totally satisfied with your order, however we understand if a product doesn’t work out and want to make sure the return is as painless as possible.

If you wish to return a product, please do so within 7 days days from the ship date for a refund on the purchase price, minus shipping, gift wrap, or any other non-refundable items. Refunds will be credited to the original credit card or paypal account used for payment. If you received any free gifts or promotional items with your order, you would also need to enclose these with your return otherwise we will not be able to complete your refund in full and you could be charged for missing items.

We cannot take returns on used products or products not bought online at www.zenii.co.uk. To return items to www.zenii.co.uk, please follow these simple steps:

  1. Complete the “Return form” enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).
  2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:

ZENii
Keep Me,
Quadrant Court 1
Greenhithe,
Kent
DA9 9AY

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